Enter your code at the checkout, exactly as it appears.
NOTE: Your code may have a minimum spend (which does not include delivery costs) – this can be found in the T&Cs of the promotion.
You can do this at the checkout when you pay for your next order. Use the credit card payment option, and tick 'Save My Card Securely For Future Purchases' when filling out your new card details.
For security reasons, when we save your card we only allow it to be used for orders that are being delivered to an address for which you've previously used the card. So if you've moved house or placing an order for delivery to a friend or relative, you need to re-enter your card details (and check the 'Save My Card Securely For Future Purchases' checkbox). Next time you order for delivery to that address the card will appear as a payment option.
Yes, go to My Account > My Payment Methods and you'll see all cards saved to your account with the option to 'delete' any you no longer want stored.
Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e. the last 4 digits of the card number. Also, we only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your MADE.COM account and ordering with your saved card.
MADE.COM is unable to participate in the Retail Export Scheme, as this scheme does not apply to goods sold over the internet. As such, MADE.COM is not legally permitted to reimburse VAT charged on purchases made through our website. Please see the HMRC website for further information here
This is provided straight away as part of your confirmation email. You can also find a copy in My Account > My Orders.
We're unable to accept cheque's or purchase orders as a form of payment.
At the moment, we're not selling gift vouchers.
For the majority of situations we cannot refund the VAT once an order has been placed through our website. If you are looking for a VAT refund for items you are exporting outside of the EU please see here
We accept all major credit and debit cards including Visa Credit, Visa Debit and Mastercard. We also accept American Express and PayPal