Welcome to the MADE Help Center

Order Query
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Why is my product delayed?
We're sorry you've experienced a delay. We aim to provide the most up-to-date information that we have in My Account and in all circumstances, rest assured, ... view more
Where is my order?
You can find the most up-to-date tracking information for your order through ‘My Account’. Once logged in, you will see the below screen.      Click into 'M... view more
My order hasn't arrived
If your delivery date has passed and you haven't received your order, you can track it by visiting My Account on our website.  Once you've logged into your a... view more
Has my order been affected by the Covid situation in India?
A small number of our orders coming from India have been delayed because of the current COVID situation. We are keeping customers fully updated on their orders. view more
I've just ordered one of your Custom MADE Wardrobes - what if something is missing or broken when it arrives?
It's unlikely to happen, but if it does, get in touch to let us know. If a piece of the wardrobe is broken, please provide a image in your contact form and w... view more
I have just ordered one of your Custom MADE Wardrobes but I have changed my mind about one of the features – is it too late to change my order?
You have 14 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this prod... view more
Product & Stock
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Where can I find out more about MADE's give away service with Geev?
You can read about the giveaway service on our dedicated page here. view more
How fast is Express Delivery?
We keep small volumes of best-selling and smaller pieces in our dispatch centre. These will be marked Express Delivery on our website, and will dispatch from... view more
Are your products for commercial use?
Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. view more
Can I add accessories to my Custom MADE Wardrobe after purchasing it?
You're unable to add on further items to an order after purchase. If anything was missed you'll need to cancel the order and start again. Please be mindful t... view more
Can I buy items from your showroom?
Our showrooms are for display purposes only which show our newest and best-selling pieces in real life before buying them. While you can't order directly fro... view more
Can I get the Pantone/RAL colour for a product?
Of course you can, just contact us and a member of our team will get back to you with the information.  view more
Delivery
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Do you deliver to Ireland (ROI + NI)?
Due to the new customs processes that came into place as part of the Brexit agreement, we are currently unable to trade and deliver products into the whole o... view more
Can I track the progress of my order?
Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you... view more
If I order several items, will they be delivered at the same time?
As long as all your items are with the same carrier, and the difference in lead times isn't too much, grouped delivery will automatically be applied at the c... view more
How can I change my delivery address?
You can update your delivery address prior to dispatch in My Account and 'MY ORDERS'. If your item has dispatched, feel free to contact us and we'll be happy... view more
Will my delivery be impacted because of the national lockdown?
Yes, your delivery may take a bit longer than usual and your delivery will have restrictions depending on the courier.     BJS and Arrow XL  No contact deliv... view more
What is a "No Contact" delivery?
  For houses, this means we'll place items in your driveway, rear garden or garage as requested while maintaining social distancing restrictions. If these lo... view more
Returns & Refunds
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Self-Serve Return - What can I return online in My Account?
You can return small to medium sized items via My Account. While we would like to offer self-service returns from My Account for all orders, we are currently... view more
Self-Serve Return - I checked out as a guest. Can I still return a product online?
Yes, you can.    If you checkout out as a guest, simply follow the ‘forgot your password’ steps by going to the Forgot Password page. Enter the email address... view more
Self-Serve Return - How many items can I return at once?
You can return as many items as you like at once, providing they are packaged in their original packaging and together fit within one larger parcel, and that... view more
Self-Serve Return - What is the return cost, can I send my goods back free of charge?
The cost of your return is determined by the value of the product your are returning. You can find details on the costs of returns and collection on our retu... view more
Self-Serve Return - I have multiple boxes/parcels that I need to return, how do I proceed?
You'd need a separate label for each individual box/parcel that you're sending back. You cannot print one label and duplicate it over multiple parcels.    If... view more
Self-Serve Return - Do I need a printer for the return label(s)?
Most carrier services don't have a paperless option yet so the majority of return labels require a printer. This is mentioned in the carrier service selectio... view more
Payments & Promos
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What happens if I'm unable to make my Pay in 3 payments to Klarna?
Klarna will automatically attempt to collect your payment for your Pay in 3 purchase from the debit or credit card you entered at the checkout. If Klarna is ... view more
How can I contact Klarna?
Visit Klarna's Customer Service for a full list of FAQs, live chat and telephone options: https://www.klarna.com/uk/customer-service  view more
Can I postpone my Klarna payment due date?
To check if it's possible to postpone your payment due date, please contact Klarna's Customer Service team here: https://www.klarna.com/uk/customer-service view more
When is my Klarna payment due?
Payment for Pay in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is conf... view more
I haven't received an email with my payment or statement information - what should I do?
You can log in at www.klarna.com/uk, where you'll find all of your orders and payment schedule information. view more
How do I manage my Klarna account?
Log in to the customer portal at Klarna.com at any time to update your payment methods, review your purchases, or settle your monthly statement. If you need ... view more
Technical
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Why has my payment failed?
We accept Visa Credit, Visa Debit, MasterCard and American Express. Make sure your card details are correct and your billing address is in the UK. If it stil... view more
I want to access my account but I checked out as a guest - help!
If you checked out as a guest, all you need to do is reset your password and you'll be able to access your account again.      view more
I’m still not sure - where can I find more information about your privacy policy?
Please read our comprehensive privacy policy regarding GDPR and how it affects you here view more
What if I change my mind about receiving MADE.com communications?
It’s your right to change your mind, and we totally respect that. Just update your preferences on the 'MY COMMUNICATION PREFERENCES' page which is accessible... view more
Who has access to my data?
Your data is in safe hands. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal da... view more
Do I have to agree to all communications from MADE.com forever?
You can opt in or out whenever you want by going into your account and into the ‘Manage Subscription’ section of your account. You are able to update your d... view more