Welcome to the MADE Help Center

Order Query
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Where is my order?
You can track your order through ‘My Account’. In Order History, you'll find an estimated dispatch date which is the most up to date information we have for ... view more
I've just ordered one of your fitted wardrobes - what if something is missing or broken when it arrives?
It is unlikely that this will happen, but if it does we'll get in touch to let you know and will order the part right away. If it's you who has discovered so... view more
I have just ordered one of your fitted wardrobes but I have changed my mind about one of the features – is it too late to change my order?
You have 10 working days after placing your order to cancel or change your mind completely free of charge! However, due to the customised nature of this prod... view more
My order hasn't arrived
If your delivery date has passed and you have not received your order, you may track your order by going to My Account on the website   view more
I've placed an order but heard nothing
Our furniture is made to order so it can take a little longer to arrive. However we will keep you informed via email throughout the process. To get the most ... view more
I've received only part of my order
Please check your dispatch confirmation - it may be that you will have items to follow at a later date.  You may also track your order by logging in and goin... view more
Product & Stock
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How fast is Express Delivery?
Express Delivery means we already have the product in our dispatch centre. We dispatch Express Delivery products to our delivery partners within 5 - 10 worki... view more
Are your lights dimmable?
Yes, if you are using a LED, halogen or filament bulb they can be dimmed. CFL bulbs however are not compatible. view more
Can I add accessories to my fitted wardrobe after purchasing it?
Of course! Just add further accessories to your order online and, as long as the wardrobe hasn't left the manufacturers, additions will be delivered at the s... view more
Can I buy items from your showroom?
We have a great showroom team who are more than happy to help you answer any queries you may have but unfortunately we do not sell products directly from the... view more
Can I get the Pantone/RAL colour for a product?
Of course you can! Just contact us and one of our team will get back to you with the information view more
Can you provide a fabric sample?
Yes. There's nothing better than getting a real feel for fabric. So, you can order a free fabric pack by creating an account and going to our sample page. Yo... view more
Delivery
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If I order several items, will they be delivered at the same time?
We do offer a Grouped Delivery option for some of our items. However this can only be offered: (i) If all items can go with the same carrier (ii) If the diff... view more
How can I change my delivery address?
You can change your delivery address in 'My Account' at any time until 24 hours before we dispatch your item(s) for delivery from our UK distribution centre.... view more
What happens if the carriers lose my parcel?
This rarely happens, however if you have not received your order please contact us and we'll be able to investigate further for you view more
Can I provide additional delivery instructions?
To provide us with additional delivery details please contact us view more
I have not heard from your delivery company yet
Our delivery partners should contact you within 5 working days of your order being dispatched. If it is over 5 days, please contact us and our customer servi... view more
My order is arriving too soon and I am not ready to receive it what can I do?
Not to worry! As long as the order has not already left us, you can put the order on hold. Just log into ‘My Account’ to delay delivery until you're ready to... view more
Returns & Refunds
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When will I see my refund in my account?
Your refund should appear almost immediately, but it can vary depending on the bank and type of card you've used. Please check returns and refunds. view more
Can you process my refund onto a different credit/debit card?
Unfortunately this is not something we are able to facilitate. Any refund must go back on to the card used at the time of purchase view more
How do I cancel an order?
You are free to cancel your order and get a full refund up until the product has been dispatched in the UK. Simply contact us and we will cancel your order a... view more
How will I be refunded?
The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction. view more
I would like to return my order - over 14 days
As we're based online, we understand that sometimes a piece of furniture might not be quite what you imagined. So we give all of our customers 14 days to ret... view more
I would like to return my order - within 14 days
We're sure you will like it but if not, you can return it to us within 14 days of delivery for a full refund (less return or collection costs if applicable) ... view more
Payments & Promos
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How do I use my promo code?
At checkout, enter your code in capital letters, with no spaces, exactly as it appears. Your code may have a minimum spend (which does not include delivery c... view more
How do I add another card to my account?
This can be done at checkout when you pay for your next order. Use the credit card payment method and be sure to tick the 'Save My Card Securely For Future P... view more
Why don't I see my saved card at checkout?
For security reasons, when we save your card we only allow it to be used for orders that are being delivered to an address for which you've previously used t... view more
Can I delete a saved card from my account?
Yes, go to My Account > My Payment Methods and you will see all cards saved to your account with the option to 'delete' any you no longer want stored. view more
Are my card details secure?
Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know... view more
Which card types can be saved?
You can save any Visa, Mastercard or American Express card. view more
Technical
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Why has my payment failed?
The first thing to do is to check that we accept your card type (Visa Credit, Visa Debit, Mastercard or Amex). Next, make sure your card details are correct ... view more
I’m still not sure - where can I find more information about your privacy policy?
Please read our comprehensive privacy policy regarding GDPR and how it affects you here view more
What if I change my mind about receiving MADE.com communications?
It’s your right to change your mind, and we totally respect that. Just update your preferences on the Manage Preferences page which is accessible via your ac... view more
Who has access to my data?
We take the security of your personal data really seriously. We only use it to process your activity on our site, for the best customer experience. If you’ve... view more
Do I have to agree to all communications from MADE.com forever?
Forever is a long time. So you can opt in or out whenever you want by going to the ‘Manage Subscription’ section of your account and updating your details. T... view more
What exactly is “personal data”?
Personal data is information that directly or indirectly identifies a living person. This can be anything from a name, photo, address, bank details or, more ... view more