Welcome to the MADE Help Center

Order Query
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Why are your lead times so long at the moment?
We know our lead times are not great at the moment, but we’ll only make an item after you’ve bought it. This means that there isn’t lots of spare stock sitti... view more
Where is my order?
You can find the most up-to-date tracking information for your order through ‘My Account’. Once logged in, you will see the below screen.      Click into 'M... view more
I've just ordered one of your Custom MADE Wardrobes - what if something is missing or broken when it arrives?
It's unlikely to happen, but if it does, get in touch to let us know. If a piece of the wardrobe is broken, please provide a image in your contact form and w... view more
I have just ordered one of your Custom MADE Wardrobes but I have changed my mind about one of the features – is it too late to change my order?
You have 14 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this prod... view more
My order hasn't arrived
If your delivery date has passed and you haven't received your order, you can track it by visiting My Account on our website.  Once you've logged into your a... view more
I've placed an order but heard nothing
You can check the status of your order, delivery info and contact details in your online account. Once you've logged in, select 'MY DETAILS' You can then ch... view more
Product & Stock
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How fast is Express Delivery?
We keep small volumes of best-selling and smaller pieces in our dispatch centre. These will be marked Express Delivery on our website, and will dispatch from... view more
Are your products for commercial use?
Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment. view more
Are your lights dimmable?
All our lights can be made dimmable if used with an LED, halogen or filament bulb. But we recommend speaking with a qualified electrician before installing t... view more
Can I add accessories to my Custom MADE Wardrobe after purchasing it?
You're unable to add on further items to an order after purchase. If anything was missed you'll need to cancel the order and start again. Please be mindful t... view more
Can I buy items from your showroom?
Our showrooms are for display purposes only which show our newest and best-selling pieces in real life before buying them. While you can't order directly fro... view more
Can I get the Pantone/RAL colour for a product?
Of course you can, just contact us and a member of our team will get back to you with the information.  view more
Delivery
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Can I track the progress of my order?
Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you... view more
If I order several items, will they be delivered at the same time?
As long as all your items are with the same carrier, and the difference in lead times isn't too much, grouped delivery will automatically be applied at the c... view more
How can I change my delivery address?
You can update your delivery address prior to dispatch in My Account and 'MY ORDERS'. If your item has dispatched, feel free to contact us and we'll be happy... view more
Will my delivery be impacted because I'm in Tier 2, Tier 3 or a local lockdown?
Yes, if your delivery is to one of these postcodes, your delivery may take a bit longer than usual and your delivery will have restrictions depending on the ... view more
What is a "No Contact" delivery?
  For houses, this means we'll place items in your driveway, rear garden or garage as requested while maintaining social distancing restrictions. If these lo... view more
What happens if the carriers lose my parcel?
This rarely happens however if this situation was to arise, send us an email and we can get this resolved for you. view more
Returns & Refunds
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What happens with the Klarna repayment agreement if I cancel or return my order?
As soon as we've registered your cancellation or return, Klarna will credit the balance back to your account within 5 business days. If you've paid for your ... view more
When will I see my refund in my account?
Your refund should appear almost immediately, but it can vary depending on your bank and the type of card you used. Check out our returns and refund page for... view more
Can you process my refund onto a different credit/debit card?
By law, any refund must go onto the original used card, so this isn't something we're able to do. If the refund declined, we will then contact yourself and a... view more
How do I cancel an order?
You can cancel single item orders before dispatch by going in 'My Account' and 'My Orders'. If the cancel option is missing or your order has dispatched alre... view more
How will I be refunded?
The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.  If the refund was to ... view more
I would like to return my order - over 14 days
We give all of our customers 14 days to return any item - even if it's not damaged. However, if it goes over 14 days and you have simply changed your mind we... view more
Payments & Promos
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What happens if I'm unable to make my Pay in 3 payments to Klarna?
Klarna will automatically attempt to collect your payment for your Pay in 3 purchase from the debit or credit card you entered at the checkout. If Klarna is ... view more
How can I contact Klarna?
Visit Klarna's Customer Service for a full list of FAQs, live chat and telephone options: https://www.klarna.com/uk/customer-service  view more
Can I postpone my Klarna payment due date?
To check if it's possible to postpone your payment due date, please contact Klarna's Customer Service team here: https://www.klarna.com/uk/customer-service view more
When is my Klarna payment due?
Payment for Pay in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is conf... view more
I haven't received an email with my payment or statement information - what should I do?
You can log in at www.klarna.com/uk, where you'll find all of your orders and payment schedule information. view more
How do I manage my Klarna account?
Log in to the customer portal at Klarna.com at any time to update your payment methods, review your purchases, or settle your monthly statement. If you need ... view more
Technical
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Why has my payment failed?
We accept Visa Credit, Visa Debit, MasterCard and American Express. Make sure your card details are correct and your billing address is in the UK or Ireland.... view more
I want to access my account but I checked out as a guest - help!
If you checked out as a guest, all you need to do is reset your password and you'll be able to access your account again.      view more
I’m still not sure - where can I find more information about your privacy policy?
Please read our comprehensive privacy policy regarding GDPR and how it affects you here view more
What if I change my mind about receiving MADE.com communications?
It’s your right to change your mind, and we totally respect that. Just update your preferences on the 'MY COMMUNICATION PREFERENCES' page which is accessible... view more
Who has access to my data?
Your data is in safe hands. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal da... view more
Do I have to agree to all communications from MADE.com forever?
You can opt in or out whenever you want by going into your account and into the ‘Manage Subscription’ section of your account. You are able to update your d... view more