Small Items Under £50: Delivery will happen within 2 working days of dispatch. On the day of delivery you will get an SMS text message and email letting you know that delivery will take place between 9:00 and 17:00. If you are not there to take delivery, a card will be left and you will be able to collect the product(s) from your local post office at your convenience. Please Note: Delivery will be made to the front door of your house/building but packaging will not be taken away by the carrier
Small Items Over £50: Delivery will happen within 24 hours of dispatch. You will be sent a text message and email the evening before the delivery day letting you know that delivery will happen the next day. On the morning of delivery, our delivery partner will send you a text message (to the phone number you gave with your order) to let you know your 1 hour delivery slot. You will have the option to reschedule delivery to a different date, leave it with a neighbour or send to a local depot for collection. Please Note: Delivery will be made to the front door of your house/building but packaging will not be taken away
Small Furniture (e.g. Armchairs, Desks, Coffee Tables, Small Ottomans): Once our delivery partners have received your product(s), you will receive an email from them with a tracking link that will allow you to book in your most convenient delivery time slot and day. If no time slot is booked within 24 hours, the carrier will give you a call to schedule this in
Heavy Furniture (e.g Sofa Beds): Our delivery partner will be in touch with you a couple of days before the delivery is due. They will propose a delivery date and time slot for you to confirm (or reschedule if it is not convenient). Delivery will be made to the room of your choice and packaging will be removed on your request, though deliveries above the third floor are dependent on access to a lift. Our delivery partner can only deliver items up to the third floor that are 75kg or less if no lift is available for health and safety reasons. Please Note: It is your responsibility to check that the items will fit through doors and staircases in their packaging before you place the order
Weekend Delivery: Delivery usually happens during weekdays, though some carriers do offer a Saturday or Sunday delivery option. Where applicable, you can opt for this at checkout. Unfortunately, if you have already placed your order and selected a standard weekday delivery, we are unable to change your order to a weekend delivery. Please Note: We charge extra per delivery for weekend services so if you choose to get your items delivered separately, it will cost you more.