We use different delivery services depending on the size of the parcel.
Small Items (Royal Mail): Delivery should happen within 2 working days of dispatch. Please note you will not receive a time slot. A card will be left and you'll be able to collect your parcel from your local post office.
Medium Items (DPD, Yodel): 48 hours after dispatch, the courier will contact you with a delivery date. At this point, you can reschedule this with them if it does not suit. You will then receive an hours time slot in the morning, by 11am, to advise you as to when they will be arriving. Please Note: Delivery will be made to the front door of your house/building but packaging will not be taken away by the carrier.
Large Items ( ArrowXL and BJS): Once our delivery partners have received your parcel, you'll receive an email from them with a tracking link that'll allow you to book in your most convenient day. If you then need to reschedule delivery, you can do so by contacting the courier. Delivery will be made to the room of your choice, though deliveries above the third floor are dependent on access to a lift. Our delivery partner can only deliver items up to the third floor that are 75kg or less if no lift is available for health and safety reasons.
Please Note: It is your responsibility to check that the items will fit through doors and staircases in their packaging before you place the order. Weekend Delivery: Delivery usually happens during weekdays, though some carriers do offer a Saturday or Sunday delivery option. Where applicable, you can opt for this at checkout. Unfortunately, if you have already placed your order and selected a standard weekday delivery, we are unable to change your order to a weekend delivery.