We know our lead times are not great at the moment, but we’ll only make an item after you’ve bought it. This means that there isn’t lots of spare stock sitting around our warehouse – we think it’s more responsible this way. Due to high demand right now, our lead times are longer than usual, but we’re working on getting products made as quickly as we can..
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You can find the most up-to-date tracking information for your order through ‘My Account’. Once logged in, you will see the below screen. 

 

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Click into 'MY ORDERS', then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:

 

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You can then see the status of your order, delivery contact details and tracking codes. Below is a little break down of what the different status' mean:

Being made: Your item is currently in manufacturing. 

Being shipped: Your item is currently on it's way to our distribution centre.

Being prepared for dispatch: Your item is currently in our distribution centre being prepared for dispatch.

Dispatched: Your item is now with the designated courier and they'll be in touch soon to book in delivery.

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It's unlikely to happen, but if it does, get in touch to let us know. If a piece of the wardrobe is broken, please provide a image in your contact form and we'll order the part right away. In the case of a small item like a shelf peg or hanging rail bracket, a replacement's sent out by post direct to you within 2 weeks. If the issue's with something larger like a door, it'll take a bit longer, but we'll deliver it to you for free.

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You have 14 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges.

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If your delivery date has passed and you haven't received your order, you can track it by visiting My Account on our website. 

Once you've logged into your account, you can see the below screen:

account_screen.PNG

Click into 'MY ORDERS', then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:

VIEW_DELIVERY_DETAILS.PNG

Once you've brought up the delivery details screen, you can then find your tracking code. You can use this to track your delivery with your designated courier. 

 

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You can check the status of your order, delivery info and contact details in your online account. Once you've logged in, select 'MY DETAILS'

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You can then check the contact details you have used to register with us. If your email address is incorrect, you are able to edit this, for future orders. We're unable to change email addresses on current orders however we can provide you with any details you need to know upon contacting us. 

 

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We keep small volumes of best-selling and smaller pieces in our dispatch centre. These will be marked Express Delivery on our website, and will dispatch from us within 2 - 10 working days..

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Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment.

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All our lights can be made dimmable if used with an LED, halogen or filament bulb. But we recommend speaking with a qualified electrician before installing them.

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You're unable to add on further items to an order after purchase. If anything was missed you'll need to cancel the order and start again. Please be mindful that you have 14 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges.

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Our showrooms are for display purposes only which show our newest and best-selling pieces in real life before buying them. While you can't order directly from the showroom, they do have tablets on hand which you can use to log in and complete orders.

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Of course you can, just contact us and a member of our team will get back to you with the information. 

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Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.

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As long as all your items are with the same carrier, and the difference in lead times isn't too much, grouped delivery will automatically be applied at the checkout but this isn't something you can opt for.

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You can update your delivery address prior to dispatch in My Account and 'MY ORDERS'. If your item has dispatched, feel free to contact us and we'll be happy to assist you with this.

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Yes, if your delivery is to one of these postcodes, your delivery may take a bit longer than usual and your delivery will be a "No Contact" delivery. 
 
LE1 BB1 BD1 BL0 HD6 HX1 LS19 M1 OL1 PR1 S1 SK4 WA3 WF13 WN1 AB1 G1 ML5 PA1 KA1 B1 B42 CV4 DY1 WS1
LE2 BB2 BD2 BL1 HD7 HX2   M2 OL2 PR2 S2 SK5 WA13 WF14 WN2 AB2 G2 ML10 PA2 KA2 B2 B43 CV5 DY2 WS2
LE3 BB3 BD3 BL2 HD9 HX3   M3 OL3 PR3 S3 SK6 WA14 WF17 WN7 AB3 G3   PA3 KA3 B3 B44 CV7 DY4 WS5
LE4 BB4 BD4 BL3   HX4   M4 OL4 PR4 S4 SK8 WA15     AB4 G4   PA4 KA15 B4 B45 CV8 DY5 WS10
LE5 BB5 BD5 BL4   HX5   M5 OL5 PR5 S5 SK9 WA16     AB5 G5   PA5 KA17 B5 B46     WS14
LE7 BB6 BD6 BL5   HX6   M6 OL6 PR6 S6 SK13       AB6 G11   PA6 KA25 B6 B47      
LE18 BB7 BD7 BL6   HX7   M7 OL7 PR7 S7 SK14       AB7 G12   PA7 KA30 B7 B62      
LE19 BB8 BD8 BL7       M8 OL8   S8 SK15       AB8 G13   PA8   B8 B63      
  BB9 BD9 BL8       M9 OL9   S9 SK16       AB9 G14   PA9   B9 B64      
  BB10 BD10 BL9       M10 OL10   S10         AB10 G15   PA10   B10 B65      
  BB12 BD11         M11 OL11               G20   PA11   B11 B66      
  BB18 BD12         M12 OL12               G21   PA12   B12 B67      
    BD13         M13 OL13               G22   PA13   B13 B68      
    BD14         M14 OL14               G23   PA14   B14 B69      
    BD15         M15 OL15               G31       B15 B70      
    BD16         M16 OL16               G32       B16 B71      
    BD17         M17                 G33       B17 B72      
    BD18         M18                 G34       B18 B73      
    BD20         M19                 G40       B19 B74      
    BD21         M20                 G41       B20 B75      
    BD22         M21                 G42       B21 B76      
    BD23         M22                 G43       B22 B78      
    BD97         M23                 G44       B23 B90      
    BD98         M24                 G45       B24 B91      
    BD99         M25                 G46       B25 B92      
              M26                 G51       B26 B93      
              M27                 G52       B27 B94      
              M28                 G53       B28        
              M29                 G60       B29        
              M30                 G61       B30        
              M31                 G62       B31        
              M32                 G63       B32        
              M33                 G64       B33        
              M34                 G66       B34        
              M35                 G68       B35        
              M36                 G69       B36        
              M37                 G71       B37        
              M38                 G73       B38        
              M40                 G74       B39        
              M41                 G75       B40        
              M42                 G76                
              M43                 G77                
              M44                 G78                
              M45                 G81                
              M46                 G82                
              M50                 G83                
                                G84                
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For houses, this means we'll place items in your driveway, rear garden or garage as requested while maintaining social distancing restrictions. If these locations aren't available, we'll place items outside your house where requested when we arrive.


For flats and apartments, we'll place items in the ground floor communal hallway or doorway. The reason for this is that climbing stairwells whilst carrying furniture would restrict the ability to maintain social distancing.

For all deliveries, our drivers will photograph your items in situ and record this in our Place of Delivery form.

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This rarely happens however if this situation was to arise, send us an email and we can get this resolved for you.

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As soon as we've registered your cancellation or return, Klarna will credit the balance back to your account within 5 business days.

If you've paid for your order with a card, the refund will be made to your Klarna account balance. If your account ends up in a credit balance, this can be used towards future purchases, or you can request it to be refunded to your card by contacting Customer Service.

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Your refund should appear almost immediately, but it can vary depending on your bank and the type of card you used. Check out our returns and refund page for more info.

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By law, any refund must go onto the original used card, so this isn't something we're able to do. If the refund declined, we will then contact yourself and alternative card details can then be taken. 

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You can cancel single item orders before dispatch by going in 'My Account' and 'My Orders'. If the cancel option is missing or your order has dispatched already, you can contact us and we can sort this out for you.

NOTE: If you have purchased one of our Custom Made Wardrobes you have 14 days after placing the order to cancel. Due to the more customisable aspects of these products, cancellation after this time may incur charges.

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The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction. 

If the refund was to be declined, we will then contact you after 30 days to obtain further bank account details. 

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We give all of our customers 14 days to return any item - even if it's not damaged. However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us.

If the product is faulty or damaged, then please contact us with photos of the damage and our team will be happy to advise you accordingly.

 

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Klarna will automatically attempt to collect your payment for your Pay in 3 purchase from the debit or credit card you entered at the checkout. If Klarna is unable to collect your payment on the scheduled due date, one further attempt will be made, two days later, to automatically collect payment. Should this payment attempt fail, Klarna will issue you a statement for the full outstanding order amount. This will become payable in 15 days. Klarna will notify you when a payment is due two days in advance of collection.

Klarna has a specially trained team to step in and help if you have any difficulties meeting your repayments. If you want to talk, you can contact the Klarna Customer Services team on 020 300 50833

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Visit Klarna's Customer Service for a full list of FAQs, live chat and telephone options: https://www.klarna.com/uk/customer-service 

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To check if it's possible to postpone your payment due date, please contact Klarna's Customer Service team here: https://www.klarna.com/uk/customer-service

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Payment for Pay in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third are collected 30 and 60 days after the first instalment.

If you chose to use Slice it, you'll be sent a monthly statement email with instructions on how to make a payment, and an overview of your Klarna account. Once you're logged in to your Klarna account, simply select 'Make a payment' and enter the amount you wish to pay.

Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can check the status of your order and payments by logging in at www.klarna.com/uk.

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You can log in at www.klarna.com/uk, where you'll find all of your orders and payment schedule information.

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Log in to the customer portal at Klarna.com at any time to update your payment methods, review your purchases, or settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.

Please be aware that your address cannot be changed after purchase, as the address is part of the agreement formed between you and Klarna.

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We accept Visa Credit, Visa Debit, MasterCard and American Express. Make sure your card details are correct and your billing address is in the UK or Ireland. If it still isn’t working, please contact your bank.

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If you checked out as a guest, all you need to do is reset your password and you'll be able to access your account again. 

 

 

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Please read our comprehensive privacy policy regarding GDPR and how it affects you here

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It’s your right to change your mind, and we totally respect that. Just update your preferences on the 'MY COMMUNICATION PREFERENCES' page which is accessible via your account. Or, on the bottom of every email from us, there is a unsubscribe link which removes you from all our email marketing with just one click. 

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Your data is in safe hands. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal data with third parties via MADE.com, we only share the minimum needed to be able to provide services to you.

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You can opt in or out whenever you want by going into your account and into the ‘Manage Subscription’ section of your account.

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You are able to update your details in this section. We are able to guarantee that the choice is yours to make at any time. And we won’t hang onto your info - if we don’t need it, we’ll delete it. 

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