All Questions
You can find the most up-to-date tracking information for your order through ‘My Account’. Once logged in, you will see the below screen.
Click into 'MY ORDERS', then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:
You can then see the status of your order, delivery contact details and tracking codes. Below is a little break down of what the different status' mean:
Being made: Your item is currently in manufacturing.
Being shipped: Your item is currently on it's way to our distribution centre.
Being prepared for dispatch: Your item is currently in our distribution centre being prepared for dispatch.
Dispatched: Your item is now with the designated courier and they'll be in touch soon to book in delivery.
It's unlikely to happen, but if it does, get in touch to let us know. If a piece of the wardrobe is broken, please provide a image in your contact form and we'll order the part right away. In the case of a small item like a shelf peg or hanging rail bracket, a replacement's sent out by post direct to you within 2 weeks. If the issue's with something larger like a door, it'll take a bit longer, but we'll deliver it to you for free.
You have 14 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges.
If your delivery date has passed and you haven't received your order, you can track it by visiting My Account on our website.
Once you've logged into your account, you can see the below screen:
Click into 'MY ORDERS', then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:
Once you've brought up the delivery details screen, you can then find your tracking code. You can use this to track your delivery with your designated courier.
You can check the status of your order, delivery info and contact details in your online account. Once you've logged in, select 'MY DETAILS'
You can then check the contact details you have used to register with us. If your email address is incorrect, you are able to edit this, for future orders. We're unable to change email addresses on current orders however we can provide you with any details you need to know upon contacting us.
We keep small volumes of best-selling and smaller pieces in our dispatch centre. These will be marked Express Delivery on our website, and will dispatch from us within 2 - 10 working days..
Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment.
All our lights can be made dimmable if used with an LED, halogen or filament bulb. But we recommend speaking with a qualified electrician before installing them.
You're unable to add on further items to an order after purchase. If anything was missed you'll need to cancel the order and start again. Please be mindful that you have 14 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges.
Our showrooms are for display purposes only which show our newest and best-selling pieces in real life before buying them. While you can't order directly from the showroom, they do have tablets on hand which you can use to log in and complete orders.
Of course you can, just contact us and a member of our team will get back to you with the information.
Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.
As long as all your items are with the same carrier, and the difference in lead times isn't too much, grouped delivery will automatically be applied at the checkout but this isn't something you can opt for.
You can update your delivery address prior to dispatch in My Account and 'MY ORDERS'. If your item has dispatched, feel free to contact us and we'll be happy to assist you with this.
This rarely happens however if this situation was to arise, send us an email and we can get this resolved for you.
If you need to provide additional delivery info please contact the designated courier. Contact details will be provided on the dispatch email you received.
Our delivery partners should contact you within 5 working days of your order being dispatched. If it's been more than 5 days, please contact us and our customer service team will look into it for you.
Please note: If you're an Offshore customer, order dispatch can take up to 14 days
As soon as we've registered your cancellation or return, Klarna will credit the balance back to your account within 5 business days.
If you've paid for your order with a card, the refund will be made to your Klarna account balance. If your account ends up in a credit balance, this can be used towards future purchases, or you can request it to be refunded to your card by contacting Customer Service.
Your refund should appear almost immediately, but it can vary depending on your bank and the type of card you used. Check out our returns and refund page for more info.
By law, any refund must go onto the original used card, so this isn't something we're able to do. If the refund declined, we will then contact yourself and alternative card details can then be taken.
You can cancel single item orders before dispatch by going in 'My Account' and 'My Orders'. If the cancel option is missing or your order has dispatched already, you can contact us and we can sort this out for you.
NOTE: If you have purchased one of our Custom Made Wardrobes you have 14 days after placing the order to cancel. Due to the more customisable aspects of these products, cancellation after this time may incur charges.
The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.
If the refund was to be declined, we will then contact you after 30 days to obtain further bank account details.
We give all of our customers 14 days to return any item - even if it's not damaged. However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us.
If the product is faulty or damaged, then please contact us with photos of the damage and our team will be happy to advise you accordingly.
Over this period we don’t want you to worry so we have extended our returns period from 14 days to 30 days to give you plenty of time to book in a return with us
You can choose to pay your minimum payment instead of your interest-saver payment at any time. Your monthly minimum payment is the amount to be paid to avoid incurring late fees on your Klarna account. Should you choose to pay your minimum payment instead of your interest-saver payment, you'll lose your promotional plan offer and the remaining balance will start to incur interest at 18.9% APR (variable).
Klarna has a specially trained team to step in and help if you have any difficulties meeting your repayments. If you want to talk, you can contact the Klarna Customer Services team on 020 300 50833.
If you want to make a purchase with a Klarna account, you'll need to provide your mobile phone number and email address, as well as your name, billing address and date of birth. Your mobile number is required in case Klarna need to reach you, and everything else will be sent to your email address. Klarna will need the correct details, or you won't receive monthly statements and you may be liable for late payment fees.
When you shop online, Klarna's system reviews each order to determine which payment options are available to you. If Slice it is offered, simply select this option.
The first time you shop with Slice it you'll be asked to apply for a Klarna account. If you're approved, Klarna will create an account for you and your order will be placed. After that, every time you shop with Slice it you only need to agree to the purchase and won't have to sign up again. The order amount will be added to your Klarna Account as additional promotional plans.
Klarna offers Slice it based on a number of factors such as the order value, previous order history and item availability. If you're 18 or over, you can improve your chances of being offered Slice it by providing your full name, accurate address details and shipping to your registered billing address.
If you've been accepted for a Klarna payment method before, it may not be accepted for every order, and if you were previously denied, it doesn't mean you'll be denied for all future orders.
Slice it is only available to people aged 18 or over and is an online exclusive payment method. Qualification is subject to your individual financial circumstances.
Slice it allows you to spread the cost of your purchase into equal monthly payments with 0% promotional interest. When you shop online, Klarna's system reviews each order to determine which payment options are available.
The first time you shop with Slice it, you'll be asked to apply for a Klarna account. If you're approved, Klarna will create an account for you and your order will be placed. After that, every time you shop with Slice it you only need to agree to the purchase and won't need to sign up again. The order amount will be added to your Klarna account as additional promotional plans.
If you choose to pay with Slice it, Klarna will send you an email with further details on how to pay.
We accept Visa Credit, Visa Debit, MasterCard and American Express. Make sure your card details are correct and your billing address is in the UK or Ireland. If it still isn’t working, please contact your bank.
If you checked out as a guest, all you need to do is reset your password and you'll be able to access your account again.
Please read our comprehensive privacy policy regarding GDPR and how it affects you here
It’s your right to change your mind, and we totally respect that. Just update your preferences on the 'MY COMMUNICATION PREFERENCES' page which is accessible via your account. Or, on the bottom of every email from us, there is a unsubscribe link which removes you from all our email marketing with just one click.
Your data is in safe hands. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal data with third parties via MADE.com, we only share the minimum needed to be able to provide services to you.
You can opt in or out whenever you want by going into your account and into the ‘Manage Subscription’ section of your account.
You are able to update your details in this section. We are able to guarantee that the choice is yours to make at any time. And we won’t hang onto your info - if we don’t need it, we’ll delete it.
