All Questions
There’s currently a lot of pressure on global shipping around the world. As a result, our products are taking longer to arrive into ports. This does unfortunately mean that your dispatch date may change, or your order could be delayed, but rest assured that we’re doing all we can to get it out as quickly as possible. We’ll keep you informed of any updates – just check 'My Account'
You can find the most up-to-date tracking information for your order through ‘My Account’. Once logged in, you will see the below screen.
Click into 'MY ORDERS', then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:
You can then see the status of your order, delivery contact details and tracking codes. Below is a little break down of what the different status' mean:
Being made: Your item is currently in manufacturing.
Being shipped: Your item is currently on it's way to our distribution centre.
Being prepared for dispatch: Your item is currently in our distribution centre being prepared for dispatch.
Dispatched: Your item is now with the designated courier and they'll be in touch soon to book in delivery.
It's unlikely to happen, but if it does, get in touch to let us know. If a piece of the wardrobe is broken, please provide a image in your contact form and we'll order the part right away. In the case of a small item like a shelf peg or hanging rail bracket, a replacement's sent out by post direct to you within 2 weeks. If the issue's with something larger like a door, it'll take a bit longer, but we'll deliver it to you for free.
If your delivery date has passed and you haven't received your order, you can track it by visiting My Account on our website.
Once you've logged into your account, you can see the below screen:
Click into 'MY ORDERS', then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:
Once you've brought up the delivery details screen, you can then find your tracking code. You can use this to track your delivery with your designated courier.
You can check the status of your order, delivery info and contact details in your online account. Once you've logged in, select 'MY DETAILS'
You can then check the contact details you have used to register with us. If your email address is incorrect, you are able to edit this, for future orders. We're unable to change email addresses on current orders however we can provide you with any details you need to know upon contacting us.
You're unable to add on further items to an order after purchase. If anything was missed you'll need to cancel the order and start again. Please be mindful that you have 14 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges.
Of course you can, just contact us and a member of our team will get back to you with the information.
Due to the new customs processes that came into place as part of the Brexit agreement, we are currently unable to trade and deliver products into the whole of Ireland.
We are reviewing these processes with our carriers to find a way that would enable us to continue serving our customers in both the ROI and NI. Until a clear and viable solution is found, we are unable to accept orders, and therefore as a business we believe this is the most responsible course of action at this time.
Yes, thanks to our clever live tracking system. Once you've placed an order, go to 'My orders' (you’ll be prompted to log in if you’re not already) where you'll see all the products you've bought. Select an item and we'll take you to a tracking page that'll tell you exactly where it is.
You can update your delivery address prior to dispatch in My Account and 'MY ORDERS'. If your item has dispatched, feel free to contact us and we'll be happy to assist you with this.
No contact collection, the courier will collect from the exterior of your property.
For flats and apartments, we'll place items in the ground floor communal hallway or doorway. The reason for this is that climbing stairwells whilst carrying furniture would restrict the ability to maintain social distancing.
For all deliveries, our drivers will photograph your items in situ and record this in our Place of Delivery form.
As soon as we've registered your cancellation or return, Klarna will credit the balance back to your account within 5 business days.
If you've paid for your order with a card, the refund will be made to your Klarna account balance. If your account ends up in a credit balance, this can be used towards future purchases, or you can request it to be refunded to your card by contacting Customer Service.
Your refund should appear almost immediately, but it can vary depending on your bank and the type of card you used. Check out our returns and refund page for more info.
You can cancel single item orders before dispatch by going in 'My Account' and 'My Orders'. If the cancel option is missing or your order has dispatched already, you can contact us and we can sort this out for you.
NOTE: If you have purchased one of our Custom Made Wardrobes you have 14 days after placing the order to cancel. Due to the more customisable aspects of these products, cancellation after this time may incur charges.
We give all of our customers 14 days to return any item - even if it's not damaged. However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us.
If the product is faulty or damaged, then please contact us with photos of the damage and our team will be happy to advise you accordingly.
Klarna will automatically attempt to collect your payment for your Pay in 3 purchase from the debit or credit card you entered at the checkout. If Klarna is unable to collect your payment on the scheduled due date, one further attempt will be made, two days later, to automatically collect payment. Should this payment attempt fail, Klarna will issue you a statement for the full outstanding order amount. This will become payable in 15 days. Klarna will notify you when a payment is due two days in advance of collection.
Klarna has a specially trained team to step in and help if you have any difficulties meeting your repayments. If you want to talk, you can contact the Klarna Customer Services team on 020 300 50833
Visit Klarna's Customer Service for a full list of FAQs, live chat and telephone options: https://www.klarna.com/uk/customer-service
To check if it's possible to postpone your payment due date, please contact Klarna's Customer Service team here: https://www.klarna.com/uk/customer-service
Payment for Pay in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third are collected 30 and 60 days after the first instalment.
If you chose to use Slice it, you'll be sent a monthly statement email with instructions on how to make a payment, and an overview of your Klarna account. Once you're logged in to your Klarna account, simply select 'Make a payment' and enter the amount you wish to pay.
Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can check the status of your order and payments by logging in at www.klarna.com/uk.
You can log in at www.klarna.com/uk, where you'll find all of your orders and payment schedule information.
Log in to the customer portal at Klarna.com at any time to update your payment methods, review your purchases, or settle your monthly statement. If you need further assistance, you can contact Klarna's Customer Service team.
Please be aware that your address cannot be changed after purchase, as the address is part of the agreement formed between you and Klarna.
If you checked out as a guest, all you need to do is reset your password and you'll be able to access your account again.
It’s your right to change your mind, and we totally respect that. Just update your preferences on the 'MY COMMUNICATION PREFERENCES' page which is accessible via your account. Or, on the bottom of every email from us, there is a unsubscribe link which removes you from all our email marketing with just one click.
You can opt in or out whenever you want by going into your account and into the ‘Manage Subscription’ section of your account.
You are able to update your details in this section. We are able to guarantee that the choice is yours to make at any time. And we won’t hang onto your info - if we don’t need it, we’ll delete it.