It is unlikely that this will happen, but if it does we'll get in touch to let you know and will order the part right away. If it's you who has discovered something is awry, just contact us and we'll arrange the replacement. In the case of a small item like a shelf peg or hanging rail bracket, a replacement is sent out by post direct to you within 2 weeks
If the issue is with something larger like a door, it will take a bit longer but we will deliver it to you free of charge
Yes. There's nothing better than getting a real feel for fabric. So, you can order a free fabric pack by creating an account and going to our sample page. You can order up to four samples at a time.
If the sample you're after is not there, it'll be available soon again, so be sure to check back in a week or so.
We do offer a Grouped Delivery option for some of our items. However this can only be offered:
(i) If all items can go with the same carrier
(ii) If the difference in lead times isn't too large
In this instance we will be able to offer you Grouped Delivery at checkout which will ensure your items will be delivered at the same time
You can change your delivery address in 'My Account' at any time until 24 hours before we dispatch your item(s) for delivery from our UK distribution centre. If your items have already been dispatched, it is usually not possible to change your delivery address and you may be charged for arranging re-delivery
Our delivery partners should contact you within 5 working days of your order being dispatched. If it is over 5 days, please contact us and our customer service team will look into it for you.
Please Note: If you are an Offshore customer, order dispatch can take up to 14 days
You are free to cancel your order and get a full refund up until the product has been dispatched in the UK. Simply contact us and we will cancel your order and organise your refund
NOTE: If you have purchased one of our fitted wardrobes you have 10 days after placing the order to cancel. Due to the more customisable aspects of these products, cancellation after this time may incur charges
As we're based online, we understand that sometimes a piece of furniture might not be quite what you imagined. So we give all of our customers 14 days to return any item - even if it's not damaged.
However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us. If the product is faulty or damaged, then please contact us with photos of the damage and our team will be able to advise you
We're sure you will like it but if not, you can return it to us within 14 days of delivery for a full refund (less return or collection costs if applicable) once the product has been returned to us. Simply contact us and we will assist you with your return. For more information on our returns policy see here
NOTE: You will need to disassemble your product and repackage it in order for our delivery partners to collect
For security reasons, when we save your card we only allow it to be used for orders that are being delivered to an address for which you've previously used the card.
So if you have moved house or are placing an order for delivery to a friend or relative, you need to re-enter your card details (and check the 'Save My Card Securely For Future Purchases' checkbox). Next time you order for delivery to the address the card will appear as a payment option.
Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e.
- the last 4 digits of the card number
- the expiry date
- the card type (e.g. Visa)
- the name on the card
We also only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your MADE account and ordering with your saved card
The first thing to do is to check that we accept your card type (Visa Credit, Visa Debit, Mastercard or Amex).
Next, make sure your card details are correct and your billing address is in the UK or Ireland.
If it still isn’t working, we recommend you give your bank a call or if you’re getting an error code please quote the code when you contact us
It’s your right to change your mind, and we totally respect that. Just update your preferences on the Manage Preferences page which is accessible via your account. Or, on the bottom of every email from us, there is a unsubscribe link which removes you from all our email marketing with just one click. Although we’ll be sad to see you go, obviously.
We take the security of your personal data really seriously. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal data with third parties via MADE.com, we only share the minimum needed to be able to provide services to you.
Forever is a long time. So you can opt in or out whenever you want by going to the ‘Manage Subscription’ section of your account and updating your details. The technical term for this is the ‘Right To Withdraw’ - a guarantee that the choice is yours to make at any time. And we won’t hang onto your info - if we don’t need it, we’ll delete it.