You can track your order through ‘My Account’. In Order History, you'll find an estimated dispatch date which is the most up to date information we have for you. 

 

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It is unlikely that this will happen, but if it does we'll get in touch to let you know and will order the part right away. If it's you who has discovered something is awry, just contact us and we'll arrange the replacement. In the case of a small item like a shelf peg or hanging rail bracket, a replacement is sent out by post direct to you within 2 weeks

If the issue is with something larger like a door, it will take a bit longer but we will deliver it to you free of charge

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You have 10 working days after placing your order to cancel or change your mind completely free of charge! However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges

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If your delivery date has passed and you have not received your order, you may track your order by going to My Account on the website

 

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Our furniture is made to order so it can take a little longer to arrive. However we will keep you informed via email throughout the process. To get the most up-to-date information on your order status, log onto My Account and go to 'My Orders'

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Please check your dispatch confirmation - it may be that you will have items to follow at a later date.  You may also track your order by logging in and going to ‘My Account’ 

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Products that are available for express delivery will dispatch from our warehouse within 2 - 10 working days.

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Yes, if you are using a LED, halogen or filament bulb they can be dimmed.

CFL bulbs however are not compatible.

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Of course! Just add further accessories to your order online and, as long as the wardrobe hasn't left the manufacturers, additions will be delivered at the same time. If not they will be delivered and installed separately by our approved supplier

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We have a great showroom team who are more than happy to help you answer any queries you may have but unfortunately we do not sell products directly from the showroom.

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Of course you can! Just contact us and one of our team will get back to you with the information

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Yes. There's nothing better than getting a real feel for fabric. So, you can order a free fabric pack by creating an account and going to our sample page. You can order up to four samples at a time.

If the sample you're after is not there, it'll be available soon again, so be sure to check back in a week or so.

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We do offer a Grouped Delivery option for some of our items. However this can only be offered:

(i) If all items can go with the same carrier

(ii) If the difference in lead times isn't too large

In this instance we will be able to offer you Grouped Delivery at checkout which will ensure your items will be delivered at the same time

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You can change your delivery address in 'My Account' at any time until 24 hours before we dispatch your item(s) for delivery from our UK distribution centre. If your items have already been dispatched, it is usually not possible to change your delivery address and you may be charged for arranging re-delivery

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This rarely happens, however if you have not received your order please contact us and we'll be able to investigate further for you

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To provide us with additional delivery details please contact us

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Our delivery partners should contact you within 5 working days of your order being dispatched. If it is over 5 days, please contact us and our customer service team will look into it for you.

 

Please Note: If you are an Offshore customer, order dispatch can take up to 14 days

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Not to worry! As long as the order has not already left us, you can put the order on hold. Just log into ‘My Account’ to delay delivery until you're ready to receive it

 

Please Note: We can only hold the delivery for up to 3 months

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Your refund should appear almost immediately, but it can vary depending on the bank and type of card you've used. Please check returns and refunds.

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Unfortunately this is not something we are able to facilitate. Any refund must go back on to the card used at the time of purchase

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You are free to cancel your order and get a full refund up until the product has been dispatched in the UK. Simply contact us and we will cancel your order and organise your refund

 

NOTE: If you have purchased one of our fitted wardrobes you have 10 days after placing the order to cancel. Due to the more customisable aspects of these products, cancellation after this time may incur charges

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The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.

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As we're based online, we understand that sometimes a piece of furniture might not be quite what you imagined. So we give all of our customers 14 days to return any item - even if it's not damaged.

However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us. If the product is faulty or damaged, then please contact us with photos of the damage and our team will be able to advise you

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We're sure you will like it but if not, you can return it to us within 14 days of delivery for a full refund (less return or collection costs if applicable) once the product has been returned to us. Simply contact us and we will assist you with your return. For more information on our returns policy see here

 

NOTE: You will need to disassemble your product and repackage it in order for our delivery partners to collect

 

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At checkout, enter your code in capital letters, with no spaces, exactly as it appears.

Your code may have a minimum spend (which does not include delivery costs) and can be found in the T&Cs of the promotion 

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This can be done at checkout when you pay for your next order. Use the credit card payment method and be sure to tick the 'Save My Card Securely For Future Purchases' checkbox.

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For security reasons, when we save your card we only allow it to be used for orders that are being delivered to an address for which you've previously used the card.

 

So if you have moved house or are placing an order for delivery to a friend or relative, you need to re-enter your card details (and check the 'Save My Card Securely For Future Purchases' checkbox). Next time you order for delivery to the address the card will appear as a payment option. 

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Yes, go to My Account > My Payment Methods and you will see all cards saved to your account with the option to 'delete' any you no longer want stored.

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Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e.

 

- the last 4 digits of the card number

- the expiry date

- the card type (e.g. Visa)

- the name on the card

 

We also only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your MADE account and ordering with your saved card

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You can save any Visa, Mastercard or American Express card.

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The first thing to do is to check that we accept your card type (Visa Credit, Visa Debit, Mastercard or Amex).

Next, make sure your card details are correct and your billing address is in the UK or Ireland.

If it still isn’t working, we recommend you give your bank a call or if you’re getting an error code please quote the code when you contact us

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Please read our comprehensive privacy policy regarding GDPR and how it affects you here

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It’s your right to change your mind, and we totally respect that. Just update your preferences on the Manage Preferences page which is accessible via your account. Or, on the bottom of every email from us, there is a unsubscribe link which removes you from all our email marketing with just one click. Although we’ll be sad to see you go, obviously.

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We take the security of your personal data really seriously. We only use it to process your activity on our site, for the best customer experience. If you’ve agreed to share your personal data with third parties via MADE.com, we only share the minimum needed to be able to provide services to you.

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Forever is a long time. So you can opt in or out whenever you want by going to the ‘Manage Subscription’ section of your account and updating your details. The technical term for this is the ‘Right To Withdraw’ - a guarantee that the choice is yours to make at any time. And we won’t hang onto your info - if we don’t need it, we’ll delete it.

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Personal data is information that directly or indirectly identifies a living person. This can be anything from a name, photo, address, bank details or, more digitally speaking, an IP address or even social media posts. It’s a lot, right?

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