Your refund should appear almost immediately, but it can vary depending on the bank and type of card you've used. Please check returns and refunds.

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Unfortunately this is not something we are able to facilitate. Any refund must go back on to the card used at the time of purchase

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You are free to cancel your order and get a full refund up until the product has been dispatched in the UK. Simply contact us and we will cancel your order and organise your refund

 

NOTE: If you have purchased one of our fitted wardrobes you have 10 days after placing the order to cancel. Due to the more customisable aspects of these products, cancellation after this time may incur charges

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The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction.

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As we're based online, we understand that sometimes a piece of furniture might not be quite what you imagined. So we give all of our customers 14 days to return any item - even if it's not damaged.

However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us. If the product is faulty or damaged, then please contact us with photos of the damage and our team will be able to advise you

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We're sure you will like it but if not, you can return it to us within 14 days of delivery for a full refund (less return or collection costs if applicable) once the product has been returned to us. Simply contact us and we will assist you with your return. For more information on our returns policy see here

 

NOTE: You will need to disassemble your product and repackage it in order for our delivery partners to collect

 

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At MADE.com, we do our best to ensure the quality of all our products. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, please contact us and send us a photograph of the product fault, and a member of our dedicated customer care team will advise on the best solution, including refund or repair options

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Of course. Just contact us within 14 working days of receiving your goods, including your order details along with the reason for return, and our customer service advisers will arrange a collection for you. Due to the nature of the business and fulfillment costs, we do charge a collection fee on all unwanted returns. You can see the details in our terms and conditions

 

NOTE: If organising a collection, please ensure item is disassembled and in the original packaging before giving it to our carrier

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If the item does not fit in the room of your choice, please ensure you refuse delivery and the carrier can take it away immediately. Alternatively please contact us within 14 days of delivery to organise a collection

 

NOTE: If organising a collection, please ensure item is disassembled and in the original packaging before given to our carriers

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We do our best to ensure the quality of all of our products. Despite the series of quality checks, occasionally products do arrive with damage. Should your product not arrive in perfect condition, our dedicated Customer Care Team is on hand to resolve the issue and to advise on the best solution, including refund or repair options.

In order to assist you with your query efficiently and feedback to our quality team, we ask that you include photographs of the damage when contacting us.

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