Your refund should appear almost immediately, but it can vary depending on your bank and the type of card you used. Check out our returns and refund page for more info.

Was this article helpful ?

By law, any refund must go onto the original used card, so this isn't something we're able to do. If the refund declined, we will then contact yourself and alternative card details can then be taken. 

Was this article helpful ?

You can cancel your order anytime before dispatch by going in 'My Account' and 'My Orders'. If your order has dispatched already you can contact us and we can sort this out for you.

NOTE: If you have purchased one of our Custom Made Wardrobes you have 14 days after placing the order to cancel. Due to the more customisable aspects of these products, cancellation after this time may incur charges.

Was this article helpful ?

The refund will go back onto the same card you used to place the order with us, and will be paid back to you via a return transaction. 

If the refund was to be declined, we will then contact you after 30 days to obtain further bank account details. 

Was this article helpful ?

We give all of our customers 14 days to return any item - even if it's not damaged. However, if it goes over 14 days and you have simply changed your mind we are unable to arrange for this item to be returned to us.

If the product is faulty or damaged, then please contact us with photos of the damage and our team will be happy to advise you accordingly.

Was this article helpful ?

You can return your item to us within 14 days of delivery for a full refund. Contact us and we will assist you with your return. For more information on our returns policy see here.

NOTE: You will need to disassemble your product and repackage it in order for our delivery partners to collect

 

Was this article helpful ?

Although this is very rare, should your product not arrive in perfect condition, please send us an email with an image of the faulty product, and a member of our dedicated customer service team will advise on the best solution, including refund, replacement or repair options.

Was this article helpful ?

You can certainly return your item to us if you're unhappy about the colour. You will need to let us know within 14 days of delivery and a collection will be arranged for you. There will be a collection charge based on the item price, see chart below:

 

For more return info, see here

NOTE: You will need to disassemble your product and repackage it in order for our delivery partners to collect. 

Was this article helpful ?

If the item doesn't fit in the room of your choice, you can refuse delivery and the carrier can take it away immediately. Alternatively, you can contact us within 14 days of delivery to organise a collection for a full refund. We strongly advise that if you're purchasing a larger item to measure the space it's intended for to ensure this does not happen.

Was this article helpful ?

Although this is very rare, should your product not arrive in perfect condition, please send us an email with an image of the faulty product, and a member of our dedicated customer service team will advise on the best solution, including refund, replacement or repair options.

Was this article helpful ?