You can find the most up-to-date tracking information for your order through ‘My Account’.
It's unlikely to happen, but if it does – get in touch to let us know, and we'll order the part right away. In the case of a small item like a shelf peg or hanging rail bracket, a replacement's sent out by post direct to you within 2 weeks. If the issue's with something larger like a door, it'll take a bit longer, but we'll deliver it to you for free.
You have 10 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges.
If your delivery date has passed and you haven't received your order, you can track it by visiting My Account on our website.
Our furniture's made to order, so can take a little longer to arrive – but we'll keep you informed via email at every stage. You can find the most up-to-date information, and track your order, through My Account.
Please check your dispatch confirmation – it may be that the rest of your pieces are arriving at a later date. You can also track your order by logging in and going to ‘My Account’.
We're sorry. We work hard with our manufacturers to reduce delivery times and avoid delays, which we let you know about as soon as we know ourselves. If you've been waiting longer than you should have, and you haven't heard from us, log in to your account and check 'My Orders' for the most up-to-date information.
As we make our pieces to order, we can't speed orders up. We do sometimes have extra stock, which we mark as 'Express Delivery' on our site. These pieces are posted within a few days, and a courier will be in touch to confirm an exact delivery date.
We're sorry. We work hard with our manufacturers to reduce delivery times and avoid delays, which we let you know about as soon as we have information. If you've been waiting longer than you should have, and you haven't heard from us, log in to your account and check 'My Orders' for the most up-to-date information on your order.
Just log in to your account and click on 'My Orders' - this will take you to the online tracking which will have the most up-to-date information available
This should rarely happen, though if it does, please contact us and one of our team will sort this out for you
We're happy to hear you're interested in shopping with MADE.com
Unfortunately we no longer have a dedicated Trade Department but if you wish to place an order please contact us and one of our sales team will get back to you