You can track your order through ‘My Account’. In Order History, you'll find an estimated dispatch date which is the most up to date information we have for you. 

 

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It is unlikely that this will happen, but if it does we'll get in touch to let you know and will order the part right away. If it's you who has discovered something is awry, just contact us and we'll arrange the replacement. In the case of a small item like a shelf peg or hanging rail bracket, a replacement is sent out by post direct to you within 2 weeks

If the issue is with something larger like a door, it will take a bit longer but we will deliver it to you free of charge

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You have 10 working days after placing your order to cancel or change your mind completely free of charge! However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges

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If your delivery date has passed and you have not received your order, you may track your order by going to My Account on the website

 

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Our furniture is made to order so it can take a little longer to arrive. However we will keep you informed via email throughout the process. To get the most up-to-date information on your order status, log onto My Account and go to 'My Orders'

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Please check your dispatch confirmation - it may be that you will have items to follow at a later date.  You may also track your order by logging in and going to ‘My Account’ 

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Firstly, we'd like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us , please log in and go to 'My orders' to get the most up to date information on the whereabouts of your products

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As we make items to order directly with the manufacturers, orders cannot be sped up. We do sometimes have extra stock in our distribution centre which is marked as 'express delivery'.

 

This stock will dispatch within a few days (as stated on the specific product page). At which point a courier will be in touch to confirm an exact delivery date.

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Firstly, we'd like to apologise. We work hard with our manufacturers to reduce lead times and avoid delays, which we let you know about as and when they arise. If you've been waiting longer than you should have and you haven't heard from us, please log in and go to 'My Orders' to get the most up-to-date information on the whereabouts of your products

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Just log in to your account and click on 'My Orders' - this will take you to the online tracking which will have the most up-to-date information available

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This should rarely happen, though if it does, please contact us and one of our team will sort this out for you

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We're happy to hear you're interested in shopping with MADE.com

Unfortunately we no longer have a dedicated Trade Department but if you wish to place an order please contact us and one of our sales team will get back to you

 

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