You can find the most up-to-date tracking information for your order through ‘My Account’. Once logged in, you will see the below screen. 

 

account_screen.PNG

 

Click into 'MY ORDERS', then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:

 

VIEW_DELIVERY_DETAILS.PNG

 

You can then see the status of your order, delivery contact details and tracking codes. Below is a little break down of what the different status' mean:

Being made: Your item is currently in manufacturing. 

Being shipped: Your item is currently on it's way to our distribution centre.

Being prepared for dispatch: Your item is currently in our distribution centre being prepared for dispatch.

Dispatched: Your item is now with the designated courier and they'll be in touch soon to book in delivery.

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It's unlikely to happen, but if it does, get in touch to let us know. If a piece of the wardrobe is broken, please provide a image in your contact form and we'll order the part right away. In the case of a small item like a shelf peg or hanging rail bracket, a replacement's sent out by post direct to you within 2 weeks. If the issue's with something larger like a door, it'll take a bit longer, but we'll deliver it to you for free.

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You have 10 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges.

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If your delivery date has passed and you haven't received your order, you can track it by visiting My Account on our website. 

Once you've logged into your account, you can see the below screen:

account_screen.PNG

Click into 'MY ORDERS', then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:

VIEW_DELIVERY_DETAILS.PNG

Once you've brought up the delivery details screen, you can then find your tracking code. You can use this to track your delivery with your designated courier. 

 

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You can check the status of your order, delivery info and contact details in your online account. Once you've logged in, select 'MY DETAILS'

my_detials_.png

You can then check the contact details you have used to register with us. If your email address is incorrect, you are able to edit this, for future orders. We're unable to change email addresses on current orders however we can provide you with any details you need to know upon contacting us. 

 

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Please check your dispatch confirmation email. It may be that the rest of your order is coming separately. If you no longer have your confirmation email, you can check this by logging into your online account. Once you've logged in, select 'MY ORDERS' 

MY_ORDERS.png

Once you've gone into 'MY ORDERS' You will then need to click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:

VIEW_DELIVERY_DETAILS.PNG

You can then see any current orders you have with us, with up-to-date dispatch/delivery info.

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We're sorry. We work hard with our manufacturers to reduce delivery times and avoid delays, which we let you know about as soon as we know ourselves. If you've been waiting longer than you should have, and you haven't heard from us, log in to your online account and click into 'MY ORDERS'

MY_ORDERS.png

You can then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:

VIEW_DELIVERY_DETAILS.PNG

Here you can see up-to-date delivery/dispatch info. If you can see the order has been dispatched and you've not yet heard from the courier, get in touch and we can resolve this for you. 

 

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As we make our products in batches, we can't speed orders up. We do sometimes have extra stock, which we mark as 'Express Delivery' on our site. These pieces are posted within a few days, and a courier will be in touch to confirm an exact delivery date.

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We're sorry. We work hard with our manufacturers to reduce delivery times and avoid delays, which we let you know about as soon as we know ourselves. If you've been waiting longer than you should have, and you haven't heard from us, log in to your online account and click into 'MY ORDERS' 

MY_ORDERS.png

You can then click 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:

VIEW_DELIVERY_DETAILS.PNG

Here you can see up-to-date info on the progress of your order. If you can see the order has been dispatched and you've not yet heard from the courier, get in touch and we can resolve this for you.

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You can track your order by logging into your account. The first screen will look like this:

 

account_screen.PNG

 

You can then click on 'MY ORDERS'

 

MY_ORDERSSS.PNG

 

Once you've clicked 'MY ORDERS', You can then select 'VIEW DELIVERY DETAILS' in the bottom right, the button will look like this:

 

VIEW_DELIVERY_DETAILS.PNG

 

You can then view all the details of your order including dispatch dates, contact details we have for you, delivery address and order status. 

Below is a little break down of what the different status' mean:

Being made: Your item is currently in manufacturing. 

Being shipped: Your item is currently on it's way to our distribution centre.

Being prepared for dispatch: Your item is currently in our distribution centre being prepared for dispatch.

Dispatched: Your item is now with the designated courier and they'll be in touch soon to book in delivery.

 

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You're unable to add on further items to an order after purchase. If anything was missed, you'll need to contact us and we can cancel the order for you. You will then need to place a fresh order. 

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We no longer have a dedicated Trade Department, but if you wish to place a large order, you can get in touch with us and we'll be happy to discuss it with you. 

 

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