Product & Stock

We keep small volumes of best-selling and smaller pieces in our dispatch centre. These will be marked Express Delivery on our website, and will dispatch from us within 2 - 10 working days..

Was this article helpful ?
Yes No

Our Products are designed for residential use and we do not make any guarantees or warranties about their performance in a commercial environment.

Was this article helpful ?
Yes No

All our lights can be made dimmable if used with an LED, halogen or filament bulb. But we recommend speaking with a qualified electrician before installing them.

Was this article helpful ?
Yes No

You're unable to add on further items to an order after purchase. If anything was missed you'll need to cancel the order and start again. Please be mindful that you have 14 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges.

Was this article helpful ?
Yes No

Our showrooms are for display purposes only which show our newest and best-selling pieces in real life before buying them. While you can't order directly from the showroom, they do have tablets on hand which you can use to log in and complete orders.

Was this article helpful ?
Yes No

Of course you can, just contact us and a member of our team will get back to you with the information. 

Was this article helpful ?
Yes No

You can order a free fabric sample pack by creating an account and visiting the sample page on our website. You can order up to four samples at a time. If the sample you're after isn't there, keep checking back – we regularly replenish samples. 

Was this article helpful ?
Yes No

If the chairs are listed as a pair, you're unable to purchase them individually. Not all of our chairs are sold in pairs and you can check out our full range of chairs here

Was this article helpful ?
Yes No

For certain items, our team will take away your old furniture which will either be passed onto charity or safely recycled. Items eligible for this will allow you to select the service at the checkout stage where the collection cost will then be added to your basket. If you do have additional furniture outside of this that you wish to dispose of, we've teamed up with the British Heart Foundation who'll take away your old furniture for you. If you wish to book a free collection, please book it in here.

Please Note: This service isn't currently being offered for our Offshore customers. We'll only be able to offer a collection service of like-for-like items e.g. if you have purchased 1 sofa eligible for this service, we will only be able to collect 1 sofa in its place and no other type of furniture or additional furniture.

Was this article helpful ?
Yes No

We can't fit all our products into our showrooms so we try to show our latest additions and most popular pieces. You can find an up-to-date list of what we have on display, plus further info, on our showroom page. Click into the showroom you want to visit and a list will appear - you will also be able to click into the product page to see further product info. 

Was this article helpful ?
Yes No

We don't currently offer a warranty for our furniture. This is how we're able to offer great design at affordable prices. But we never cut corners when it comes to quality testing our products, we make sure each one is produced and finished to the highest standards so it's very rare for one of our products to develop a fault. **Please note that our electrical items do come with a 12 month warrenty and if your electrical item was to develop a fault within this time, we'll be more than happy to rectify this for you.

Was this article helpful ?
Yes No

All our lighting's compatible with LED bulbs.

Was this article helpful ?
Yes No

We would suggest fitting the rear two screws first and then swiveling the top section and fitting the second two holes. You should find that the fittings swivel so that the other two holes become exposed. You can watch the following video to help.

Was this article helpful ?
Yes No

Each installation is different, however, as a general guide it can take 1 hour and 30 minutes to complete. 

 

 

Was this article helpful ?
Yes No
We understand. Building furniture isn’t for everyone, so we’re happy to take care of it for you on delivery for selected items
 
Eligible items will display the assembly option clearly on their product page and you have the option to select this service at the checkout stage where the assembly cost will then be added to your basket
 
* Please note that assembly for our Custom Made Wardrobes is included in the delivery fee and not charged separately

** Please note that assembly is only offered on certain products at the moment. This service is not currently being offered for our Offshore customers
 

Postcodes eligible for professional assembly:

Outcode Place
AL St Albans
B Birmingham
BN Brighton
BR Bromley
CM Chelmsford
CR Croydon
CT Canterbury
CV Coventry
DA Dartford
DY Dudley
E East London
EC Central London
GU Guildford
HA Harrow
HP Hemel Hempstead
IG Ilford
KT Kingston upon Thames
LU Luton
ME Rochester
MK Milton Keynes
N North London
NN Northampton
NW North West London
OX Oxford
RH Redhill
RM Romford
SE South East London
SG Stevenage
SL Slough
SM Sutton
SS Southend-on-Sea
SW South West London
TF Telford
TN Tonbridge
TW Twickenham
UB Southall
W West London
WC Central London
WD Watford
WV Wolverhampton
 
 
Was this article helpful ?
Yes No

Firstly, we're sorry you received the wrong product. Please contact us with details of your order and what you've received and we'll get it sorted

Was this article helpful ?
Yes No

Assembly of our Custom MADE Wardrobes is included for free, in your room of choice – easy and hassle free.

Was this article helpful ?
Yes No

Our Custom MADE Wardrobes come in a large range of sizes so we're sure we'll find something to suit your space. The wardrobes start from 100cm to 270cm in width with a maximum height of 223cm. Just be mindful that this is a free standing product and we advise to allow 8cm ceiling clearance and 4cm wall clearance on one side.

Was this article helpful ?
Yes No

To avoid damage in transit, we sometimes store the legs inside the sofa/armchair – check inside the bottom of the lining of your product. The legs are usually stored underneath the base in a zipped/sealed compartment.

Was this article helpful ?
Yes No

Our experienced couriers, who deliver and fit your wardrobe, will be in touch to confirm your order over the phone, and to book in your delivery date.

Was this article helpful ?
Yes No

All our lights can be adjusted however we advise this is to only be done by a qualified electrician. Please be mindful that any adjustments will hinder your returns policy with us.

Was this article helpful ?
Yes No

Our cushions should be spot cleaned only with a damp cloth, and kept out of direct sunlight.

Was this article helpful ?
Yes No

We don't sell bulbs at the moment, but we do indicate on the product pages which bulbs are needed. You can pick bulbs up at most hardware stores.

Was this article helpful ?
Yes No

The rub test is a back and forth motion that mimics the wear and tear that comes from someone sitting down on – or getting up from – an upholstered seat. 3,000 double rubs equals one year's worth of use.

Was this article helpful ?
Yes No

We travel from Italy to India to find you the best furniture makers in the world. Some of our products are manufactured abroad, but many are made here in the UK.

Was this article helpful ?
Yes No

We travel from Italy to India to find you the best furniture makers in the world. Some of our products are manufactured abroad, but many are made here in the UK – they'll have the shorter delivery times.

Was this article helpful ?
Yes No

We have 3 showrooms in the UK: London, Birmingham and West Yorkshire. Check out our showroom page to see what's on display. You can click into the showroom you wish to visit to see an up-to-date list of items that are on display.

Was this article helpful ?
Yes No

We have 3 showrooms in the UK: London, Birmingham and West Yorkshire. Check out our showroom page to see what's on display. If you can't see the item you're interested in, please check again in a few weeks, we update our showrooms quarterly.

We also recommend signing up for our newsletter which will keep you in the loop with all things MADE and will also let you know if we have plans for pop-up showrooms closer to you. Our current showroom locations are: quieter 

 

Was this article helpful ?
Yes No

Take a look at the dimensions of the item, found on the left hand side of the product page towards the bottom. We provide all the measurements you'll need to see if your new sofa will be able to pass through your front door, into your chosen room.

Was this article helpful ?
Yes No

We don't offer this service, so please ensure the area where you'd like your new furniture to be placed is clear before the carriers arrive.

Was this article helpful ?
Yes No