We keep small volumes of best-selling and smaller pieces in our dispatch centre. These will be marked Express Delivery on our website, and will dispatch from us within 2 - 10 working days..

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All our lights can be made dimmable if used with an LED, halogen or filament bulb. But we recommend speaking with a qualified electrician before installing them.

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You're unable to add on further items to an order after purchase. If anything was missed you'll need to cancel the order and start again. Please be mindful that you have 14 working days after placing your order to cancel or change your mind completely free of charge. However, due to the customised nature of this product, any changes or cancellations after this time frame may incur extra charges.

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Our showrooms are for display purposes only which show our newest and best-selling pieces in real life before buying them. While you can't order directly from the showroom, they do have tablets on hand which you can use to log in and complete orders.

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Of course you can, just contact us and a member of our team will get back to you with the information. 

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You can order a free fabric sample pack by creating an account and visiting the sample page on our website. You can order up to four samples at a time. If the sample you're after isn't there, keep checking back – we regularly replenish samples. 

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If the chairs are listed as a pair, you're unable to purchase them individually. Not all of our chairs are sold in pairs and you can check out our full range of chairs here

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For certain items, our team will take away your old furniture which will either be passed onto charity or safely recycled. Items eligible for this will allow you to select the service at the checkout stage where the collection cost will then be added to your basket. If you do have additional furniture outside of this that you wish to dispose of, we've teamed up with the British Heart Foundation who'll take away your old furniture for you. If you wish to book a free collection, please book it in here.

Please Note: This service isn't currently being offered for our Offshore customers. We'll only be able to offer a collection service of like-for-like items e.g. if you have purchased 1 sofa eligible for this service, we will only be able to collect 1 sofa in its place and no other type of furniture or additional furniture.

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We can't fit all our products into our showrooms so we try to show our latest additions and most popular pieces. You can find an up-to-date list of what we have on display, plus further info, on our showroom page. Click into the showroom you want to visit and a list will appear - you will also be able to click into the product page to see further product info. 

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We don't currently offer a warranty for our furniture. This is how we're able to offer great design at affordable prices. But we never cut corners when it comes to quality testing our products, we make sure each one is produced and finished to the highest standards so it's very rare for one of our products to develop a fault. **Please note that our electrical items do come with a 12 month warrenty and if your electrical item was to develop a fault within this time, we'll be more than happy to rectify this for you.

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All our lighting's compatible with LED bulbs.

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We would suggest fitting the rear two screws first and then swiveling the top section and fitting the second two holes. You should find that the fittings swivel so that the other two holes become exposed. You can watch the following video to help.

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Each installation is different, however, as a general guide it can take 1 hour and 30 minutes to complete. 

 

 

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We understand. Building furniture isn’t for everyone, so we’re happy to take care of it for you on delivery for selected items
 
Eligible items will display the assembly option clearly on their product page and you have the option to select this service at the checkout stage where the assembly cost will then be added to your basket
 
* Please note that assembly for our Custom Made Wardrobes is included in the delivery fee and not charged separately

** Please note that assembly is only offered on certain products at the moment. This service is not currently being offered for our Offshore customers
 
 
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Firstly, we're sorry you received the wrong product. Please contact us with details of your order and what you've received and we'll get it sorted

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Assembly of our Custom MADE Wardrobes is included for free, in your room of choice – easy and hassle free.

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Our Custom MADE Wardrobes come in a large range of sizes so we're sure we'll find something to suit your space. The wardrobes start from 100cm to 270cm in width with a maximum height of 223cm. Just be mindful that this is a free standing product and we advise to allow 8cm ceiling clearance and 4cm wall clearance on one side.

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To avoid damage in transit, we sometimes store the legs inside the sofa/armchair – check inside the bottom of the lining of your product. The legs are usually stored underneath the base in a zipped/sealed compartment.

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Our experienced couriers, who deliver and fit your wardrobe, will be in touch to confirm your order over the phone, and to book in your delivery date.

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All our lights can be adjusted however we advise this is to only be done by a qualified electrician. Please be mindful that any adjustments will hinder your returns policy with us.

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Our cushions should be spot cleaned only with a damp cloth, and kept out of direct sunlight.

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We don't sell bulbs at the moment, but we do indicate on the product pages which bulbs are needed. You can pick bulbs up at most hardware stores.

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The rub test is a back and forth motion that mimics the wear and tear that comes from someone sitting down on – or getting up from – an upholstered seat. 3,000 double rubs equals one year's worth of use.

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We travel from Italy to India to find you the best furniture makers in the world. Some of our products are manufactured abroad, but many are made here in the UK.

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We travel from Italy to India to find you the best furniture makers in the world. Some of our products are manufactured abroad, but many are made here in the UK – they'll have the shorter delivery times.

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We have 3 showrooms in the UK: London, Birmingham and West Yorkshire. Check out our showroom page to see what's on display. You can click into the showroom you wish to visit to see an up-to-date list of items that are on display.

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We have 3 showrooms in the UK: London, Birmingham and West Yorkshire. Check out our showroom page to see what's on display. If you can't see the item you're interested in, please check again in a few weeks, we update our showrooms quarterly.

We also recommend signing up for our newsletter which will keep you in the loop with all things MADE and will also let you know if we have plans for pop-up showrooms closer to you. Our current showroom locations are: quieter 

 

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Take a look at the dimensions of the item, found on the left hand side of the product page towards the bottom. We provide all the measurements you'll need to see if your new sofa will be able to pass through your front door, into your chosen room.

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We don't offer this service, so please ensure the area where you'd like your new furniture to be placed is clear before the carriers arrive.

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