We do offer a Grouped Delivery option for some of our items. However this can only be offered:
(i) If all items can go with the same carrier
(ii) If the difference in lead times isn't too large
In this instance we will be able to offer you Grouped Delivery at checkout which will ensure your items will be delivered at the same time
You can change your delivery address in 'My Account' at any time until 24 hours before we dispatch your item(s) for delivery from our UK distribution centre. If your items have already been dispatched, it is usually not possible to change your delivery address and you may be charged for arranging re-delivery
This rarely happens, however if you have not received your order please contact us and we'll be able to investigate further for you
Our delivery partners should contact you within 5 working days of your order being dispatched. If it is over 5 days, please contact us and our customer service team will look into it for you.
Please Note: If you are an Offshore customer, order dispatch can take up to 14 days
Not to worry! As long as the order has not already left us, you can put the order on hold. Just log into ‘My Account’ to delay delivery until you're ready to receive it
Please Note: We can only hold the delivery for up to 3 months
We use specialist third party companies to deliver your products to you as efficiently as possible. In rare cases they might experience a few hiccups or communication issues. The problem is most likely due to IT tracking issues, or they may have left your delivery with a friendly neighbour. Don't worry, we're here to help. If you still have not been able to track it down, just contact us and one of our customer service team will look into it for you
We have a few carriers that deliver for us, so we'll send you an email once your products are dispatched, with information on how to contact the delivery company that has your product(s)
If you have not received this email, you can login to your account and you will be able to see which carrier has your product(s) as well as their contact details
We use different delivery services depending on the size of the parcel
Small/Medium Parcels: If you’re not there when they try to delivery, our delivery partner will leave a card with your unique parcel reference number so you can arrange re-delivery
Large Parcels: Our delivery partner will contact you before the delivery to propose a delivery date and time frame and give you the option to reschedule this if it’s not convenient. If you’re not at home at the agreed time, your item will be returned to their warehouse. We might be able to arrange re-delivery but this might incur an extra delivery cost at the rate originally paid
*In all cases we would advise you try and be in on the original delivery date, so your items don’t stay too long in transit and you can enjoy them as quickly as possible*
Once your order has been dispatched, you will receive an email with all the delivery details you will need
The delivery charge is based on the subtotal of the item(s) in your basket before discounts and delivery pricing is applied to your order. Below you will see a breakdown of delivery costs:
For information on our Offshore Delivery costs, please see our Deliveries page
Of course! Just log into 'My Account' and you can update your delivery details there. You can do this at any time up until 24 hours before we dispatch your item(s) for delivery from our UK distribution centre. If your items have already been dispatched, changing your delivery address isn't usually possible, and you may be charged for arranging re-delivery
On the product page for each item you will see a dispatch estimate e.g 2 - 3 weeks. From dispatch to delivery it will typically take 2 working days for small and medium items and up to 10 working days for larger items. Offshore deliveries can take up to 14 working days
Small Items Under £50: Delivery will happen within 2 working days of dispatch. On the day of delivery you will get an SMS text message and email letting you know that delivery will take place between 9:00 and 17:00. If you are not there to take delivery, a card will be left and you will be able to collect the product(s) from your local post office at your convenience. Please Note: Delivery will be made to the front door of your house/building but packaging will not be taken away by the carrier
Small Items Over £50: Delivery will happen within 24 hours of dispatch. You will be sent a text message and email the evening before the delivery day letting you know that delivery will happen the next day. On the morning of delivery, our delivery partner will send you a text message (to the phone number you gave with your order) to let you know your 1 hour delivery slot. You will have the option to reschedule delivery to a different date, leave it with a neighbour or send to a local depot for collection. Please Note: Delivery will be made to the front door of your house/building but packaging will not be taken away
Small Furniture (e.g. Armchairs, Desks, Coffee Tables, Small Ottomans): Once our delivery partners have received your product(s), you will receive an email from them with a tracking link that will allow you to book in your most convenient delivery time slot and day. If no time slot is booked within 24 hours, the carrier will give you a call to schedule this in
Heavy Furniture (e.g Sofa Beds): Our delivery partner will be in touch with you a couple of days before the delivery is due. They will propose a delivery date and time slot for you to confirm (or reschedule if it is not convenient). Delivery will be made to the room of your choice and packaging will be removed on your request, though deliveries above the third floor are dependent on access to a lift. Our delivery partner can only deliver items up to the third floor that are 75kg or less if no lift is available for health and safety reasons. Please Note: It is your responsibility to check that the items will fit through doors and staircases in their packaging before you place the order
Weekend Delivery: Delivery usually happens during weekdays, though some carriers do offer a Saturday or Sunday delivery option. Where applicable, you can opt for this at checkout. Unfortunately, if you have already placed your order and selected a standard weekday delivery, we are unable to change your order to a weekend delivery. Please Note: We charge extra per delivery for weekend services so if you choose to get your items delivered separately, it will cost you more.
Unfortunately we are not offering delivery to the Channel Islands at this time
Sometimes we have extra stock in our distribution centre which is marked as 'express delivery'. This stock will be despatched within a few days (number of days can be found on the relevant product page) of you placing your order with us and you'll receive it much quicker than products that are not on express delivery.
As soon as we are able to deliver to more countries, we will update this post however, we will also announce new country launches in our newsletter, please click here to sign up.