At checkout, enter your code in capital letters, with no spaces, exactly as it appears.

Your code may have a minimum spend (which does not include delivery costs) and can be found in the T&Cs of the promotion 

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This can be done at checkout when you pay for your next order. Use the credit card payment method and be sure to tick the 'Save My Card Securely For Future Purchases' checkbox.

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For security reasons, when we save your card we only allow it to be used for orders that are being delivered to an address for which you've previously used the card.

 

So if you have moved house or are placing an order for delivery to a friend or relative, you need to re-enter your card details (and check the 'Save My Card Securely For Future Purchases' checkbox). Next time you order for delivery to the address the card will appear as a payment option. 

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Yes, go to My Account > My Payment Methods and you will see all cards saved to your account with the option to 'delete' any you no longer want stored.

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Yes, we never store your full card details, only a token (that we use for future purchases) and enough information to display on the website so that you know which card it is, i.e.

 

- the last 4 digits of the card number

- the expiry date

- the card type (e.g. Visa)

- the name on the card

 

We also only allow the card to be used when the same delivery address has been used for the card before, which reduces the risk of someone accessing your MADE account and ordering with your saved card

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You can save any Visa, Mastercard or American Express card.

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Unfortunately, MADE.com is unable to participate in the Retail Export Scheme, as this scheme does not apply to goods sold over the internet. As such, MADE.com is not legally permitted to reimburse VAT charged on purchases made through our website. Please see HMRC website for further information here

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Of course! This is provided to you straight away in your confirmation email. You can also find a copy in My Account under My Orders (it will be located just under your order number. Go to 'Print Order Details' and there you will find your VAT invoice) 

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Unfortunately we do not accept cheque or purchase order as a form of payment

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At the moment we are not selling any gift vouchers. When and if we do bring them back we will let you know. To be the first to know, please sign up to our newsletter for all up-to-date news and information about MADE.com

 

 

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Unfortunately for the majority of situations we cannot refund the VAT once an order has been placed through our website. If you are looking for a VAT refund for items you are exporting outside of the EU please see here

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